Account Settings
Manage your personal details, password, billing, and team collaboration settings.
- Account Settings
- Change e-mail & other personal data
- Change password
- How to delete a RealEye account
RealEye Support Knowledge Base
Browse by category
Advanced Features Integrations
Learn about third-party integrations, hosted sessions, and embedded studies.
- Advanced Features & Integrations
- External variables: age, gender and tags
- Gazepoint GP3 (OpenGaze API) Integration
- Third party eye-tracker integration
- Using AI agents with RealEye
Analyzing Study Results
Review and interpret study data using Heatmaps, AOIs, and scan paths.
- CSV file: AOI click count
- CSV file: AOI overall stats
- AOI Metrics
- CSV file: Quality Stats
- CSV file: Raw Facial Coding
- CSV file: raw gazes denoised, normalized and split
- CSV file: Keyboard and Mouse Overall Stats
- CSV file: Survey results
- Export Data – all CSV files you can download
- Export Data – all CSV files you can download
- CSV file: Raw Gazes and Raw gazes denoised
- CSV file: AOI fixation stats
- Drop-rate CSV
- Heatmap customization (point, size, shadow)
- Heatmaps: how to read and interpret them
- How to delete an AOI?
- Recordings & Scanpaths
- How to get accurate results?
- (Not) recording video data
- Recording view options
- How to share study results?
- Shelf Report — Predicted Attention (CAS)
- Recordings & Scanpaths
- What is a heatmap, view map and fog map?
- What are Areas Of Interest (AOIs)?
Content Setup Stimuli
Learn how to upload the items, group them, and set the display options.
- Content Setup & Stimuli (Items) Settings
- Downloading CSV files filtered by Item Quality Grade
- Downloading CSV files filtered by Item Quality Grade
- How to run test with specified items and how to group items
- Finish on click
- Item settings
- Shelf Testing: how to build the spreadsheet (XLSX file) for a shelf upload
- Uploading items (stimuli)
Eye Tracking Basics
Discover the terminology used in eye tracking, how RealEye functions, and how accurate it is.
- CSV: AOIs Fixation Order
- CSV file: AOI fixation stats
- CSV file: AOI Metrics per participant
- Downloading CSV files with custom Fixation Filters
- Eye-tracking Glossary
- Fixation Filter
- CSV file: Fixations
- How to end the eye-tracking test by the tested website (screen sharing)?
- How to run RealEye eye-tracking test when you have Windows N Edition?
- How to run RealEye studies without eye-tracking and facial coding option
- RealEye Webcam v3 Accuracy Across Skin Tones
- RealEye Accuracy on Computers
- RealEye Accuracy on Smartphones
- RealEye Webcam v1 vs v3
- Using tools like Zoom while performing an eye-tracking test
- Webcam eye-tracking at 60 Hz
- (Webcam) Eye-Tracking Basics
- RealEye Hardware & Software Requirements
- Webcam Eye-Tracking
- What is Eye-tracking?
- Why Eye-Tracking is right for you?
Getting Started
Find out what RealEye is, who can benefit from it, and get ready to run your webcam eye-tracking studies!
Explore Getting StartedLicenses Pricing
Compare RealEye's subscription plans and find the best fit for your needs and research goals.
- How to purchase, upgrade, or cancel a RealEye license?
- How to purchase, upgrade, or cancel a RealEye license?
- License activation guide
- Licenses & Pricing
- Billing, invoices & payment methods
- RealEye Licenses & Pricing
- What happens when the license expires?
Managing Participants
Learn best practices for recruiting study participants and filtering inaccurate data.
- Add tags and ignore Participants using CSV files
- Managing Participants
- Participant Quality Stats Explained
- RealEye Panelists
- What participants' data does RealEye store?
Security Privacy
Get details on account security, participant privacy, and data storage policies.
- GDPR Compliance, Privacy Policy, PII and Terms of Use
- GDPR Data Processors
- Information Security Policy
- Security & Privacy
Study Setup Settings
Learn how to set up your RealEye study.
- How to Add More Participants to a Study
- Analyzing Study Results
- Connecting RealEye study with Qualtrics survey
- External Tool Integration
- Copy AOIs between Study Items
- Embedded Website
- Finishing study
- For study participants
- How to clone a study?
- How to delete a study
- How to order participants from CINT for your RealEye study
- How to order participants from Prolific for your RealEye study
- Interactive Mockup
- Ordering study participants - best practices
- Skipping study instructions
- Study Preview
- Study settings
- Study Setup & Settings
- RealEye survey routing and parameters
- The importance of hypotheses
- Which study type for website research?
Troubleshooting
Find solutions for common technical issues, software setup, and webcam access problems.
- How to enable camera access in Chrome
- How to Report an Issue (Bugs, Errors, Technical Problems) in RealEye
- Troubleshooting
More articles
Browse support articles that cover additional RealEye features, workflows, and guidance.
- Add parameters and tags to the Participation Link
- Additional Paid Services
- Publications featuring RealEye
- Data Chart
- Display watermark on the image / video
- Enable original video file
- Facial coding and K-coefficient
- Finish on keystroke (IAT/IRT studies)
- Ghost articles
- Hosted Sessions
- How RealEye works?
- How to cancel subscription
- How to change a subscription plan
- Display Study Instructions in Different Languages
- Get your webcam ready for eye-tracking
- How to set a default microphone
- Integrating RealEye Tests into Surveys Without redirects
- Merging several studies under one participation link
- Open Source
- Own Participants
- Product overview
- Quality grade parameter as the "finished URL" variable
- Using the RealEye API
- RealEye Dashboard Hardware and Software Requirements
- RealEye Licensing (Subscription)
- Survey module
- Team Collaboration
- Screen Recording
- Welcome to RealEye! 🤝
- What you cannot test with RealEye
- White Label
- Who can benefit from RealEye?
- Who can see your test